1. Parties and Acceptance

This Purchase Agreement (“Agreement”) is entered into between ArsenalPC, LLC, a company organized under the laws of the State of Ohio, with its principal place of business at 4711 E. 355th Street, Willoughby, Ohio 44094 (“ArsenalPC,” “we,” “us,” or “our”), and the individual or entity completing a purchase transaction on arsenalpc.com (“Customer,” “you,” or “your”).

By (a) checking the agreement box at checkout and clicking the purchase/submit button, (b) completing payment, or (c) accepting delivery of any product ordered through arsenalpc.com, you acknowledge that you have read, understood, and agree to be bound by this Agreement, the ArsenalPC Terms & Conditions, Privacy Policy, Warranty Policy, and Shipping & Returns Policy (collectively, the “Order Documents”). In the event of a conflict between this Agreement and any other Order Document, this Agreement controls. The current versions of the Terms & Conditions, Privacy Policy, Warranty Policy, and Shipping & Returns Policy are available on arsenalpc.com and are incorporated herein by this reference.

An order is not binding upon ArsenalPC until ArsenalPC expressly accepts it. Acceptance occurs upon ArsenalPC’s issuance of an order confirmation email or commencement of fulfillment, whichever occurs first. ArsenalPC reserves the right to reject any order for any reason, including but not limited to pricing errors, suspected fraud, or product unavailability.

2. Amendments

ArsenalPC reserves the right to modify this Agreement at any time. However, any modification will apply only to purchases made after the effective date of the modification. The version of this Agreement in effect at the time you complete your purchase governs your order and will not be retroactively amended. We will indicate the effective date of any revision by updating the “Last Updated” date at the top of this page. We encourage you to review this Agreement each time you place an order.

3. Payment Terms

3.1 Payment Required Before Fulfillment

ArsenalPC requires payment in full prior to accepting and processing any order. Payment is due at the time of checkout. No order will enter fulfillment until payment has been successfully collected and verified.

3.2 Accepted Payment Methods

ArsenalPC accepts the following forms of payment on arsenalpc.com:

• Credit and debit cards (Visa, Mastercard, American Express, Discover), processed via secure third-party payment processors
• PayPal
• Digital wallets (Apple Pay, Google Pay), where available
• Financing through approved third-party providers (e.g., Affirm), where offered

ArsenalPC does not accept personal checks, money orders, wire transfers, or cryptocurrency unless expressly stated otherwise at the time of sale.

3.3 Payment Processing and Data Security

All payments are processed by secure, PCI-DSS compliant third-party payment processors. ArsenalPC does not collect, store, or have access to your full payment card numbers, CVV codes, or banking credentials. By submitting payment, you represent and warrant that (a) you are authorized to use the payment method submitted, (b) the payment information you provide is accurate and complete, and (c) charges incurred will be honored by your financial institution. If payment is declined or reversed, ArsenalPC has no obligation to fulfill or hold your order.

3.4 Past-Due Balances

In the event any amount owed to ArsenalPC becomes past due, interest will accrue on the outstanding balance at the rate of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, whichever is lower. You agree to reimburse ArsenalPC for all reasonable costs of collection, including attorneys’ fees, in the event collection proceedings are necessary.

3.5 Currency

All prices, charges, and refunds are denominated in United States Dollars (USD). ArsenalPC does not perform currency conversions. Any conversion fees imposed by your financial institution are your sole responsibility.

3.6 Taxes

All applicable federal, state, and local sales taxes will be calculated and collected at checkout based on the shipping destination and the tax rates in effect at the time of purchase. If you are tax-exempt, you must provide a valid, current exemption certificate prior to completing your order; tax exemptions cannot be applied retroactively. For orders delivered outside the United States (if available), all import duties, customs fees, value-added taxes, and brokerage fees are the Customer’s sole responsibility and are not included in the purchase price.

4. Pricing and Product Information

4.1 Pricing Policy

Prices displayed on arsenalpc.com are subject to change without notice. The price in effect at the time your order is accepted by ArsenalPC governs your transaction. Promotional pricing and special offers apply only during the stated offer period and cannot be applied retroactively to prior orders or combined with other offers unless expressly stated.

4.2 Errors and Omissions

ArsenalPC makes reasonable efforts to ensure pricing and product information on its website is accurate. In the event of a material typographical or pricing error, ArsenalPC reserves the right to cancel affected orders and issue a full refund of any amounts paid. ArsenalPC will not be obligated to fulfill orders placed at erroneous prices, and Customer waives any claim arising from a good-faith pricing correction made in accordance with this section.

4.3 Product Descriptions and Performance

Product images, specifications, and performance descriptions are provided for informational purposes. Actual product appearance may vary due to component revisions, manufacturing tolerances, or display rendering. Actual performance may vary based on system configuration, software environment, and usage patterns. ArsenalPC does not warrant that any product will achieve any specific performance benchmark unless expressly stated in a signed written agreement.

5. Order Process

5.1 Order Verification and Fraud Prevention

ArsenalPC employs fraud detection tools and risk scoring to protect against unauthorized transactions. Orders identified as potentially fraudulent may be placed on hold, cancelled, or subject to additional verification before processing. ArsenalPC may contact you via the email or phone number provided with your order to request additional information. Failure to respond within a reasonable time may result in order cancellation and a full refund.

5.2 Order Modifications

You may request modifications to your order, including but not limited to component selections or shipping address changes, provided your order has not yet entered the build or fulfillment stage. All modification requests must be submitted through the ArsenalPC Contact Page with your order number. ArsenalPC shall not be liable for any delays or costs resulting from your requested modifications. Upon receiving a modification request, ArsenalPC may, in its sole discretion, either accommodate the requested change or cancel the order. If ArsenalPC agrees to use any components or parts provided by you, ArsenalPC shall exercise reasonable care in incorporating such items but shall not be liable for any damages, defects, or other issues arising from the use of your components or parts. For the avoidance of doubt, ArsenalPC is under no obligation to accommodate modification requests received after fulfillment has begun.

5.3 Order Cancellations

You may cancel your order at no charge, provided that the cancellation request is received by ArsenalPC within 24 hours of order placement and prior to shipment or the commencement of assembly for custom-built systems. Cancellations received by ArsenalPC after the 24-hour window or after assembly has commenced for a custom-built system may be subject to a restocking or disassembly fee, as specified in the Shipping & Returns Policy or the applicable Order Document. Once an order has shipped, cancellations are not permitted and such orders will be processed as returns under the Shipping & Returns Policy.

5.4 Chargebacks

Initiating a payment dispute or chargeback with your financial institution without first contacting ArsenalPC and allowing a reasonable opportunity to resolve the matter constitutes a material breach of this Agreement. In the event of an improper chargeback, ArsenalPC reserves the right to (a) dispute the chargeback and provide all relevant evidence to the payment processor, (b) recover any associated bank fees and administrative costs from you, (c) suspend or terminate your ability to place future orders, and (d) pursue any other remedies available under applicable law. This provision does not limit your right to initiate a legitimate dispute for unauthorized transactions.

6. Shipping and Title

6.1 Delivery Arrangements

ArsenalPC will arrange shipment of ordered products to the shipping address provided at checkout. Estimated shipping and delivery timeframes are provided as a courtesy only and are not guaranteed. Shipping charges are calculated at checkout and are non-refundable unless the return is the result of ArsenalPC’s error.

6.2 Title and Risk of Loss

Title to products (excluding software) and risk of loss pass to Customer upon ArsenalPC’s tender of the products to the carrier at ArsenalPC’s shipping facility (F.O.B. Origin). From that point forward, Customer bears all risk of loss, damage, or delay in transit. ArsenalPC strongly recommends inspecting all shipments upon delivery and noting any visible damage on the carrier’s delivery receipt before signing.

6.3 Purchase Money Security Interest

ArsenalPC retains a purchase money security interest in all products sold until full payment is received and cleared. Customer authorizes ArsenalPC to file a UCC-1 financing statement or take such other steps as may be necessary to perfect this security interest. Customer acknowledges that this security interest is granted to secure payment and agrees to execute any documents reasonably requested to perfect it. This provision survives delivery of the products.

6.4 Software

Title to any software included with or sold alongside ArsenalPC products remains with the respective licensor(s). All software is provided subject to the end-user license agreement (“EULA”) of the applicable software publisher. By installing, activating, or using any software, Customer agrees to be bound by the applicable EULA. ArsenalPC makes no representations or warranties regarding software functionality or compatibility beyond what is expressly stated by the software publisher.

6.5 Force Majeure

ArsenalPC shall not be liable for any delay or failure in the performance of its obligations under this Agreement caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, acts of government or regulatory authority, war, terrorism, civil unrest, labor disputes, supplier disruptions, freight embargoes, power outages, or cyberattacks. In any such event, ArsenalPC’s obligations will be suspended for the duration of the force majeure condition, and ArsenalPC will provide prompt notice and make reasonable efforts to resume performance.

7. Resale and Export Restrictions

Products purchased from ArsenalPC are intended for personal use by the Customer and may not be resold, exported, re-exported, or transferred in violation of applicable United States export control laws and regulations, including the Export Administration Regulations (EAR) administered by the U.S. Department of Commerce. Customer represents and warrants that it is not located in, under the control of, or acting on behalf of any entity in a country subject to U.S. trade sanctions. Customer assumes all responsibility for compliance with applicable export control laws.

8. Warranty

8.1 ArsenalPC Limited Warranty

ArsenalPC computer systems purchased directly from arsenalpc.com are covered by the ArsenalPC Limited Warranty as set forth in the Warranty Policy, the terms of which are incorporated into this Agreement by reference. The warranty covers defects in materials and workmanship in ArsenalPC-assembled systems for the period specified in the Warranty Policy (typically one (1) or three (3) years from the original invoice date, depending on the system tier).

8.2 Warranty Remedies

During the applicable warranty period, ArsenalPC will, at its sole discretion, repair or replace defective components with new or manufacturer-refurbished parts at no charge for parts and labor (subject to the exclusions in the Warranty Policy). Replaced components become the property of ArsenalPC. Warranty service for defects outside the scope of the ArsenalPC Limited Warranty will be performed at then-current service rates.

8.3 Component Manufacturer Warranties

Individual components within an ArsenalPC system may be independently warranted by their respective manufacturers. To the extent permitted, ArsenalPC assigns and passes through to Customer the benefit of any such manufacturer warranties. For component-specific claims that fall outside ArsenalPC’s system warranty period, Customer’s primary recourse may be against the applicable component manufacturer.

8.4 Third-Party Products

Peripherals, accessories, monitors, and other third-party products sold through ArsenalPC’s gear store are covered solely by their respective manufacturers’ warranties. ArsenalPC makes no independent warranty with respect to such third-party products.

8.5 Satisfaction Guarantee

Where applicable, ArsenalPC offers a limited money-back satisfaction guarantee as described in the Warranty Policy and Shipping & Returns Policy. Shipping and handling fees, opened software, and custom-configured systems may be excluded. Please review those documents for full terms and conditions.

9. Disclaimer of Warranties

10. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in their entirety.

11. Indemnification

Customer agrees to defend, indemnify, and hold harmless ArsenalPC and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer’s breach of this Agreement; (b) Customer’s violation of any applicable law or regulation; (c) Customer’s misuse of any product purchased from ArsenalPC; (d) Customer’s violation of any third-party rights, including intellectual property rights; or (e) Customer’s violation of the export and resale restrictions in Section 7.

12. Time Limitation on Claims

13. Dispute Resolution — Mandatory Binding Arbitration and Class Action Waiver

13.1 Informal Resolution First

Before initiating arbitration, you agree to contact ArsenalPC through the ArsenalPC Contact Page describing your dispute in reasonable detail and providing ArsenalPC thirty (30) days to attempt an informal resolution. ArsenalPC will make good-faith efforts to resolve the dispute during this period.

13.2 Binding Arbitration

If informal resolution fails, all disputes, claims, or controversies arising out of or relating to this Agreement, any products purchased from ArsenalPC, or the relationship between Customer and ArsenalPC shall be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration hearing shall be held in Lake County, Ohio (the county of ArsenalPC’s principal place of business) unless the parties mutually agree otherwise or the Customer elects remote participation via telephone or videoconference. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

13.4 Exceptions

Notwithstanding the above, either party may seek: (a) provisional injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, or (b) relief in small claims court for disputes within that court’s jurisdictional limits, provided the matter remains on an individual basis.

13.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to ArsenalPC via registered or certified mail, return receipt requested, to: ArsenalPC, LLC — Legal Department, 4711 E. 355th Street, Willoughby, Ohio 44094. Your notice must be postmarked within thirty (30) days of the date you first place an order under this Agreement and must include your name, address, order number, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of this Agreement.

13.6 AAA Filing Fee

ArsenalPC will pay the consumer’s AAA filing fee for any individual claim in which the amount in controversy is $10,000 or less. This provision does not apply to claims initiated by ArsenalPC.

14. Governing Law and Venue

This Agreement is governed by and construed in accordance with the laws of the State of Ohio, without regard to its choice of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any claim not subject to arbitration under Section 13, the parties consent to exclusive personal jurisdiction and venue in the state or federal courts located in Lake County or Cuyahoga County, Ohio, and waive any objection to the exercise of jurisdiction by such courts.

14.1 Jury Trial Waiver

15. General Provisions

15.1 Entire Agreement

This Agreement, together with all Order Documents incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, representations, and understandings, whether oral or written. No course of dealing, trade usage, or prior course of performance shall be used to explain, supplement, or modify this Agreement.

15.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

15.3 No Waiver

ArsenalPC’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. No waiver of any breach shall constitute a waiver of any subsequent breach.

15.4 Assignment

Customer may not assign this Agreement or any rights or obligations hereunder without ArsenalPC’s prior written consent. ArsenalPC may assign this Agreement, including in connection with a merger, acquisition, or sale of assets, without Customer’s consent. This Agreement binds and inures to the benefit of the parties and their respective permitted successors and assigns.

15.5 Electronic Agreement

Customer acknowledges that this Agreement is entered into electronically and that the electronic acceptance at checkout constitutes a valid and enforceable signature binding Customer to all terms herein, consistent with the Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable Ohio law.

15.6 Notices

Any legal notice required under this Agreement must be sent to ArsenalPC in writing to:

Customer notices will be sent to the email address provided at the time of purchase.