Shipping Policy

Order Processing Time

Prebuilt Systems: Our standard processing time for prebuilt systems is typically 1-3 business days before shipment.

Custom-Built PCs: Processing times for custom-built PCs may vary based on component availability, build complexity, and order volume. Estimated processing times will be communicated during the configuration process or on the product page where applicable. We strive to build and test your custom PC thoroughly yet efficiently.

Please note that processing time is separate from shipping time. Business days do not include weekends or U.S. federal holidays.

Shipping Methods & Delivery Estimates

Shipping methods and estimated delivery times will be presented at checkout. Once shipped, delivery typically takes:

• 2-5 business days for standard shipping within the continental United States.
• 3-14 business days (or potentially longer, depending on customs and carrier) for shipments to Alaska, Hawaii, U.S. Territories, and international destinations.

These are estimates and not guaranteed delivery times. ArsenalPC is not responsible for shipping delays caused by the carrier, severe weather conditions, high shipping volume (e.g., holiday periods), carrier service disruptions, or other circumstances beyond our direct control.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, destination of your order, and the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.

International Shipping

Yes, we ship to most countries worldwide. International customers are solely responsible for all applicable customs duties, import taxes, brokerage fees, and any other local government fees or charges. These fees are typically collected by the carrier upon delivery and are not included in our product prices or shipping charges paid to ArsenalPC.

Order Tracking

Once your order ships, you will receive an email notification containing your tracking information. You can also track your order by:

• Logging into your account on our website (ArsenalPC.com) to view your order status and tracking details.
• Contacting our customer service team via our Contact Page with your order number.
• Checking the shipping carrier’s website directly using the provided tracking number.

Tracking information typically updates within 24-48 hours of shipment.

Shipping Address Accuracy

It is the Customer’s responsibility to provide an accurate and complete shipping address at the time of order. ArsenalPC is not responsible for orders shipped to incorrect addresses provided by the Customer. Any charges incurred for re-routing or re-shipping due to an incorrect address will be the Customer’s responsibility.

Signature Requirement for Delivery

Due to the high value of our PC systems, someone must generally be present at the delivery address to accept and sign for the package. If you are not available at the time of delivery:

• The carrier will typically attempt delivery up to three times and may leave a notice with further instructions.
• You may be able to redirect the package to a carrier pickup location or reschedule delivery through the carrier’s website or by contacting them directly.

For added convenience, you may consider shipping to a business address where someone is consistently available during standard delivery hours.

Requesting Specific Delivery Dates

While we cannot guarantee specific delivery dates, we provide estimated delivery windows. If you have important timing needs, please contact our customer service team via our Contact Page after placing your order to discuss possibilities, though specific date guarantees are not typically possible.

Handling Shipping Damage

All shipments from ArsenalPC include shipping insurance to protect against in-transit damage. Please inspect your package carefully upon arrival.

• If your PC arrives with visible damage to the shipping box:
  1. Note the damage on the delivery receipt with the carrier before signing, if possible.
  2. Take clear photographs of the damaged packaging (before opening, if possible).
  3. If possible, inspect the contents immediately, ideally with the delivery driver present.
  4. Contact our customer service team via our Contact Page within 24-48 hours of delivery, providing your order number and photos of the damage.
• If you discover concealed damage after the delivery person has left:
  1. Immediately take clear photographs of the damaged packaging and any damaged components.
  2. Do not power on the system if physical damage is apparent.
  3. Contact our customer service team immediately via our Contact Page, providing your order number and photos.

Retain all original packaging materials, as they may be needed for a damage claim with the carrier. We will work with you and the carrier to resolve shipping damage issues.

Risk of Loss

Risk of loss and title for items purchased pass to you upon our delivery to the shipping carrier (F.O.B. Shipping Point). This means ArsenalPC is not responsible for loss or damage after the package has been handed off to the carrier, though we will assist with insured claims as described above.

Returns & Exchanges Policy

30-Day Return Period for Prebuilt PC Systems

We offer a 30-day return period on prebuilt PC systems purchased directly from ArsenalPC.com. If you are not completely satisfied with your prebuilt PC, you can request to return it within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

Custom-Built PCs & Other Items: Custom-configured PCs may be subject to different return conditions or restocking fees as outlined in our Terms & Conditions and Purchase Agreement. Components, peripherals, and accessories may have different return policies or be subject to manufacturer return policies; please inquire before purchase if you have questions about returning specific non-system items by contacting us through our Contact Page.

Conditions for Return

For your return to be accepted and a full refund (less applicable fees) to be processed, the following conditions must be met:

• The system must be in like-new, resalable condition with no physical damage, scratches, or signs of misuse.
• All original components must be intact (no parts removed, replaced, or tampered with).
• All original packaging materials (box, foam inserts, plastic bags, etc.) must be included and in good condition.
• All original accessories, manuals, documentation, cables, software media (if any), and any free promotional items that came with the system must be returned.
• The system must be free from excessive dust, dirt, pet hair, stickers, or other customer-applied modifications.
• All software must be in its original state (e.g., factory reset if possible; no unauthorized software installed that cannot be removed to restore original state). Personal data should be backed up and wiped by you before return.

Systems showing signs of misuse, accidental damage, neglect, or physical damage caused by the customer will not be eligible for return or may be subject to significant deductions from the refund.

How to Initiate a Return (RMA Process)

1. Contact Us: Contact our customer service department via our Contact Page within 30 days of receiving your PC.
2. Provide Information: Provide your order number and a clear reason for the return.
3. Receive RMA Number: If your return is eligible, we will issue you a Return Merchandise Authorization (RMA) number and return instructions. Do not ship any items back without an RMA number.
4. Pack Your System: Carefully pack the system in its original packaging with all original accessories, documentation, and components. Ensure it is well-protected to prevent damage during transit.
5. Mark RMA Number: Clearly write the RMA number on the outside of the shipping package. Packages without a visible RMA number may be refused or experience significant processing delays.
6. Ship the System: Ship the system using a trackable and insured shipping method to the address provided with your RMA instructions.

RMA numbers are typically valid for 15-30 days from the date of issuance. The product must be received by ArsenalPC within this period.

Return Shipping Costs

• Defective or ArsenalPC Error: If you are returning a product due to a defect covered under warranty (as determined by ArsenalPC) or an error on our part (e.g., wrong item shipped), ArsenalPC will typically cover the return shipping costs by providing a prepaid shipping label (for domestic U.S. returns).
• Customer Choice/Discretionary Returns: If you are returning a product because you changed your mind, ordered incorrectly, or for other reasons not due to defect or ArsenalPC error, you (the Customer) are responsible for all return shipping costs.

For all returns, we strongly recommend using a trackable shipping method and purchasing adequate shipping insurance. ArsenalPC is not responsible for items lost or damaged during return transit if shipped by the customer.

Restocking Fees & Deductions

• A 15% restocking fee may be applied to discretionary returns of prebuilt PC systems (i.e., returns that are not due to defects or errors on our part). This fee also applies to refused deliveries that are returned to us.
• Custom-configured PC systems, if approved for a discretionary return, may be subject to a restocking fee as outlined in our Purchase Agreement.
• Returns that are missing original components, accessories, documentation, or original packaging, or are not in like-new condition, may incur additional fees or deductions from the refund amount, or the return may be rejected.
• If your original order qualified for a “Free Shipping” promotion, the actual outbound shipping cost incurred by ArsenalPC may be deducted from your refund for discretionary returns.
• If promotional items were included with your purchase and are not returned, their value may be deducted from your refund.

No restocking fee will be charged if you are exchanging for another system of equal or greater value (though you would be responsible for any price difference and potentially shipping costs, depending on the reason for exchange).

Exchanges

Yes, we offer exchanges for prebuilt PC systems within the 30-day return period, subject to the same conditions as returns. To request an exchange:

1. Follow the same RMA process as a standard return.
2. Specify that you would like an exchange when obtaining your RMA and let us know which system you are interested in.
3. If the new system costs more, you will be charged the price difference. If it costs less, we will refund the difference after the original system is returned and processed (less any applicable fees if the exchange is discretionary).

Refund Processing

Once we receive and inspect your returned system (typically within 3-5 business days of receipt):

• We will notify you of the approval or rejection of your refund (and any applicable deductions).
• Approved refunds will be processed, and a credit will be applied to your original method of payment.
• Refunds typically appear in your account within 5-10 business days after processing, depending on your financial institution’s policies.

You will receive an email confirmation when your refund has been processed by us.

Non-Returnable Items

Unless defective or covered by a specific warranty claim, the following items are generally non-returnable:

• Opened software (if the license key has been exposed or the software installed by the customer). Software pre-installed by ArsenalPC on a system being returned within the policy period is an exception.
• Products with significant physical damage, misuse, or unauthorized modifications by the customer.
• Items explicitly marked as “Final Sale” or “Non-Returnable.”